Returns + Exchanges
Sometimes things don’t quite work out. We understand and in the unfortunate circumstance that you need to return your 18-Down gear, we’ll make it easy. All unworn, unaltered clothing with the original invoice can be returned within 5 days of delivery for a full refund. Customers will have to pay return shipping, which will be. If you would like to initiate a return, please email firstname.lastname@example.org and we will get back to you and let you know the next necessary steps to return your item(s).
*Orders may not be cancelled after they are ordered*
ALL EXCHANGES AND RETURNS MUST BE SENT TOO The return label on the box.
We will also make exchanges easy! You can exchange your item for a different size or color of the original style ordered within 7 days of the delivery date. All items must be unworn, undamaged, and unwashed as well. If you would like to initiate an exchange, please email email@example.com and we will get the process started.
*Returns and exchange policy may change if we have an exclusive item and or drop. Some items are made to order, and are extremely limited. On our items that are made to order, if you order the wrong size, you will have to pay again to get your correct size due to our manufacturing process. Please refer to our sizing measurements to ensure you order the right size.
If you would like to see if the item(s) you would like to purchase qualify under our Return and Exchange policy, Please email firstname.lastname@example.org and we will happily assist you! If you have any further questions, Please don't hesitate to ask. Email customer service at email@example.com and a representative will get back to you.